Kaftan World is committed to compliance with the Sale of Goods Act 1979 and The Consumer Protection (Distance Selling Regulations) 2000. Nothing within these terms affects your statutory rights under this legislation.

Kaftan World is a wholly owned by Patricia Ward T/A Kaftan World

Address for Kaftan World:

Kaftan World     
PO Box 7410
Annan
Dumfriesshire
DG12 6YJ

Tel: 01461 201613
Fax: 01461 201613
E-mail: enquiries@kaftanworld.com

1.0 What is your privacy policy?
2.0 How do I order from your web site?
3.0 How much will I pay for postage?
4.0 What if I prefer to order using the phone?
5.0 How long will it take before I receive my goods?
6.0 What methods of payment do you accept?
7.0 What is your returns policy?
8.0 What if I want to cancel my order?
9.0 What if I have a complaint?

1.0 Privacy Policy

Kaftan World is 100% committed to protecting your privacy. The information collected about you when you purchase through the shopping cart is used to process your order and nothing else. You will only receive emails from Kaftan World in the following circumstances.

Or
If you have expressly stated that you are wish to receive details of offers, special promotions and updates. Kaftan World does not sell, trade, or rent your personal information to others.

2.0 How do I order through the website?

Ordering at Kaftan World is easy. When you want to purchase a product, simply select the quantity required using the drop down menus in the on line catalogue, then click the 'order now' button and you will be taken to the checkout page where you can view your list of purchases.

Enter your name and address details for deliveries, then click the proceed button, your details and the details of the order including delivery charges are presented and you now have the option to print your order and send a cheque or use the secure on-line payment facilities. (We recommend that you print this order and retain it for your records)

If you elect to use the secure on-line facilities, you will be transferred to our secure encrypted facility where you may continue to select your chosen currency (GBP, Euro or US Dollar).

Enter your card details, and other information, then click the make payment button whereupon if accepted you will receive a confirmation of your order.

3.0 How much will I pay for postage?

At Kaftan World we try our utmost to ensure that delivery charges are as low as possible. The costs below describe our delivery charging structure.

Postage & packing charge
UK - £2.00 for first garment £1.50 for each garment thereafter
Europe - £3.00 for first garment £2.00 for each garment thereafter
Rest of the World - £5.00 for first garment £3.00 for each garment thereafter

4.0 What if I prefer to order using the phone?

Although the payment pages of the website are completely secure, if you feel more comfortable placing orders over the phone, then we would be happy to take your order by calling 01461 201613. There is an answering machine where you may leave a message if nobody is available to take your call.

If you would prefer to give your credit card details using the telephone instead of via the website then simply have your card details to hand when you phone. Credit card information given over the telephone is destroyed after the order has been inputted through the secure system.

5.0 How long will it take before I receive my Order?

Your order is processed as soon as your payment is received; most orders in the UK are delivered to the customer within 2 days! During busy periods, and especially in the run up to Christmas, please allow an extra few days.

6.0 What methods of payment do you accept?

Payment can be made in GBP EURO & US$,  by cheque, money order or postal order or by the following major credit cards: - American Express, Visa, MasterCard, Visa Delta, Switch and Solo. 

7.0 What is your returns policy?

If you are unhappy with the items you have ordered, you have 10 days to return the item to Kaftan World. Return postage charges are the responsibilty of the customer and all returns must be authorised. Unauthorised returns are not accepted. In the event of an order being incorrect, we will immediately exchange the item for you without charge. All returned items must be unused and undamaged.

Customised orders may not be returned or exchanged, unless the goods are faulty. (This does not affect your statutory rights).

8.0 What if I want to cancel my order?

If you have paid by credit card and wish to cancel your order, then provided your order has not been despatched (usually within 7 days of placing the order), you will be refunded the full cost of your order.

9.0 What if I have a complaint?

Kaftan World is committed to providing not only the highest quality garments, but also the very best in customer service. Due to the tremendous amount of handcrafting involved in some of the garments it is sometimes difficult to duplicate the exact shade & pattern, as a result there may be a degree of natural variation in each garment. This website attempts to represent the colours as accurately as possible but much will depend upon the individual settings of your monitor.

If you are unhappy with either the garments or the service you have received from Kaftan World, please contact us by emailing complaints@kaftanworld.com or telephone 01461 201613 within 10 days of receiving your order. Your queries will be acknowledged within 5 days and if it is not possible to resolve your query immediately, you will be informed of the timescale anticipated to resolve the problem.

Quality of customer service is our absolute top priority and all complaints and queries will be answered efficiently. You will be kept fully informed of the progress of your query via email.